FAQs, Refunds, and more

ORDERS

When will my order ship?

Once your order is placed, it will be fulfilled and shipped within 1-2 business days. 

I did not receive an order confirmation in my email, why?

Upon placing your order, you should receive an email confirmation within a few minutes. If you did not receive your confirmation, please check your spam folder. If it is still missing please write us. It could be possible that when checking out, there was a typo in your email. We will fix it and resend you the confirmation!

What is the status of my order?

All orders are assigned a tracking number as soon as the item is shipped. An Order Fulfillment email including your tracking number will be sent via email once your order has been dispatched. If you did not receive an email, let us know.

Can I cancel my order?

If you need to cancel your order, please contact us ASAP. If your item has not yet been shipped, we can cancel the order. If your item has been shipped, we are unable to cancel your order.

SHIPPING

What is the cost of shipping?
To increase certainty for our customers, we charge flat shipping rates. U.S. shipping (all 50 states) is $3.75 per order, Canadian shipping is $10 per order, and other international shipping costs are $15 per order. U.S. Orders over $50 and international orders over $100 ship free.

How long will it take for my order to process?

All orders are processed with 24-48 hours. Please note that processing and delivery time does not include weekends (Saturday and Sunday) or Holidays.

What courier do you use?

We ship via USPS.

Do you ship internationally?

We do! We ship to every corner of the planet.

How long does international shipping take?

International shipping typically takes anywhere from 5 - 15 business days depending on customs, though we cannot guarantee a firm delivery date. 

Are there any International Taxes and Customs?

Although we make every effort to avoid additional charges, customers may be required to pay sales tax, duty and/or customs charges depending on your location. Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.

My order is listed as delivered, but I did not receive it. What should I do?

If an order is not present or shows up damaged by carrier, you must contact your local PO with your tracking number to open a case. Our Priority Mail option provides up to $50 insurance. If you are not available to receive your package, please consider leaving a note for your mail person to return later.

I am outside of the United States, why did my tracking info stop updating mid-way?

You may notice a pause in progress when viewing your USPS tracking number. This simply means that your package has left the U.S. This does not mean it is stuck in transit, so don't worry! The tracking on international orders will only update within the U.S. Your item will show "delivered" once it arrives to you.

RETURNS

What is your return policy?

If you are not satisfied with your purchase for any reason, return your purchase for a full refund. The package containing the return must be postmarked no later than 14 days after your purchase date. Please note that Handcrafted by Delcie will not pay return postage.

Have questions? Please don't hesitate to reach out to us.

What if my item is returned late?

Any returns received after the 14 day refund window will not be processed.

Can I make an exchange?

Due to limited quantities, we do not process exchanges. If you are deciding between multiple styles, ensure you get what you want by purchasing both, and then returning one if you decide not to keep it.

We are here to help! Contact us with any questions that you may have prior to purchase.

How do I return an item?
No need to contact us. Simply send your return to the return address on your original package. Make sure it is postmarked no later than 14 days from your purchase date!

Once we've received your return, you will receive an email letting you know that your return was processed.

How long will it take for my return to process?

Please allow 3-7 business days after we receive your package for your return to process. Once your item(s) are determined to be eligible for return you will receive an email confirmation showing the amount refunded.